“Nobody thinks much about the waiting room, including those who sit and wait. But in fact, a waiting room often contains an amazing concentration of the full spectrum of human emotion, ranging from bone-numbing boredom to acute anxiety.” Ian Cameron (2018) First Impression Matters What are your expectations when you walk into a healthcare facility? [...]

Our immediate surroundings can increase or reduce our stress which in turn impacts our well being. The sound and sight of rippling water, for instance, not only improve our mood and make us feel better emotionally, they also affect how our nervous and immune system works. When we are stressed out, we often choose a […]

Both strive to transform people’s lives, uplift their spirits and improve their quality of life. Both aim to make people’s lives more pleasant and comfortable. When we hear the word ‘hospital’, what we first conjure up in our mind has always been images of hospital beds, drips, healthcare workforce and medications. And when we hear […]